Support Center

🛠️ General Support

Access operation manuals, video tutorials, and FAQs to help you get started and solve common issues.

  • Operation manuals (PDF)
  • Step-by-step video guides
  • Frequently asked questions

Need specific materials? Contact us using the form above.

🧰 Maintenance

Keep your machines running smoothly with recommended maintenance schedules, approved lubricants, and consumables.

  • Maintenance checklists
  • Genuine lubricants & consumables
  • Remote & on-site maintenance services

Request maintenance support through the form above.

📩 Contact Information

You can reach us directly if you have questions or need assistance:

We respond promptly to all inquiries submitted via the form or direct contact.

⚙️ Installation

Choose between self-installation or professional on-site setup by our engineers.

  • Detailed installation manuals & videos
  • On-site installation (fees may apply)

Contact us for installation assistance.

🔩 Spare Parts

Order genuine KIMKOO spare parts with worldwide shipping and full catalog support.

  • Original parts for all models
  • Worldwide delivery
  • Comprehensive parts catalog

Submit your parts requests via the form above.

🛡️ After-Sales & Warranty

We offer a 1-year warranty and comprehensive after-sales support via remote and on-site services.

  • 1-year warranty coverage
  • Clear warranty terms per machine
  • Remote assistance & on-site repairs

Contact us to claim warranty or support.

Support Request Form

Have questions or need assistance? Submit your support request below and our team will get back to you promptly.






    Technical SupportMechanical FailureReplacement PartsOperating SystemRemote Access